TERMS & CONDITIONS

Class Booking Terms and Conditions

Please choose your class and the date carefully as we are unable to give any refunds.

Class space is limited so full payment is required at the time of booking.

In the event that you wish to change to another class we will generally try our best to accommodate you, provided that sufficient notice is given. In this instance we should be notified in writing at least 1 month prior to the class. To transfer to an alternative class will incur a £5 fee as well as any difference in price of the classes. Please note transfers are not always possible as spaces are limited and Lola Rose Cakes reserves the right to refuse any transfer.

If you are unable to attend for any reason no refund will be given.

If you are unable to attend and wish to send someone in your place Lola Rose Cakes should be notified in advance.

 

Classes are open to ages 14 plus. Younger children may attend certain specified classes with an adult who must also purchase a space on the class.

 

Lola Rose Cakes reserves the right to cancel or change the content of any class at any time. In the unlikely event that we have to cancel a class, we will give as much notice as possible and a full refund will be given. In such instances you will be given the option to transfer to an alternative available class, a re-scheduled date or to receive a full refund. We do not hold any responsibility for any travel expenses incurred.

 

You attend the class at your own risk. We will not be held liable for any accident or injury that occurs during the class.

 

Redeeming Gift Vouchers

Lola Rose Cakes gift vouchers may be redeemed against a class of equal value or higher value. If you wish to redeem a voucher against a class of lower value no change will be given for the difference in price. They are valid for one year from the date of issue. Gift vouchers cannot be used in exchange for cash or refunded. If lost or stolen they cannot be replaced and Lola Rose Cakes reserves the right to refuse any that have been altered or damaged.

 

Materials & Equipment

All materials and equipment used in the class is provided by Lola Rose Cakes unless otherwise stated. All tools and equipment used is property of Lola Rose Cakes and must not be removed from the premises.  We provide standard cake boxes to transport your products home in. While we make every effort to ensure your cakes are safely packaged we take no responsibility for any damage that occurs once it has left the premises.

 

Student Guidelines

We follow strict food hygiene standards and expect our students to adhere to these during the class.

Hands must be thoroughly washed at the beginning and throughout the day.

We request that students wear comfortable closed-toe shoes, long hair is tied back and to avoid jewellery and dark fluffy items of clothing. Long or false nails are often a hindrance to perfecting skills in classes.

Certain tools may be shared during the class so students are asked to please refrain from licking fingers and tools.

Aprons are provided during the class.

We will take photos during the class. Please notify us if you prefer not to have your photo taken or for them to be used on social media.

You are welcome to take photos during the class and to share them on social media but please credit them indicating they were taken here at Lola Rose Cakes and provide a link to our page.

You are welcome to video record short demonstrations for personal reference only, however this must not be shared on any social media platform or used in any other circumstance except your own personal home use.

Lola Rose Cakes